Please take your time to read through our term and conditions.
Each new client will need to come in for a meet and greet, and will be required to pay 50% of the cost of the groom on booking.
We work on an appointment only system for all grooming. This is to ensure your dogs gets a pleasurable and relaxed groom & we are able to provide the quality service we aim to.
Dog grooming is a highly skilled profession and deserves the same respect and courtesy you would give to any other professional that works to an appointment system.
We request you to keep to your appointment times and ensure you arrive at the correct time with your dog suitably exercised and toileted.Your dog will be much more comfortable and relaxed during the groom.
There will be a charge for any dog over 6 months of age that soils the salon!!!
If you are unable to attend your appointment please give us as much notice as possible!!!
15 mins or more. This WILL result in you needing to re-book your appointment, and payment of missed appointment fees before being given another appointment.
Failure to arrive for your appointment will result in payment of missed appointment fees before being given another appointment.
less than 48 hour notice when cancelling or re-arranging your appointment will require payment of missed appointment fees before being given another appointment.
Missed appointment charge minimum £25
Repeat offenders will be refused services by Pedigrees 'n' Pooches.
Drop Off & Collection
We are limited on space and have no toileting facilities, plus some of the dogs we groom are not dog friendly, so for your dogs safety and comfort, it is imperative the dogs are dropped off & collect at the times given.
There is a holding fee for dog dropped off more than 15 minutes before your appointment time and for collection more than 30 minutes after you have been informed your dog is ready for collection unless arranged with Pedigrees 'n' Pooches in advance.
This will be charged at £5 per 15 minutes.
Please ensure your pet is treated & free from fleas. We are aware there may be the odd one or 2 so if you require a flea shampoo this is available at a small extra charge.
If we find multiple fleas on a dog during the groom resulting in the need to treat the salon, there is a minimum charge of £10, this is in addition to any other charges.